REFUND & EXCHANGES
All our products are handcrafted with intricate proficiency by our skilful traditional craftsmen, resulting in each piece being unique and slightly distinct in their own way. We have displayed our product colours as accurately as possible to our best of efforts. However, due to all computers and phones having varying monitor screens, we can’t guarantee your display showcasing the colours identically.
All our products undergo a thorough quality check before being dispatched. Returns and exchanges will only be accepted if your order is damaged in transit or you have received the incorrect product from our end. In this case, you may return the item(s) in the original packaging and in unworn condition, as primarily received by you.
There will be no return/exchange/replacement on customised orders, sale items or items purchased using a credit note or gift coupon. We will not be responsible for any lost or damaged packages.
Exchange Procedure
To place a return, you must notify us within 3 days of receiving the package, by emailing us at info@azorajewellery.in. In order to accept your return request, we will require photograph(s) of the damaged or incorrect item. Upon receiving the email with the images, based on the discretionary approval given by the Azora team, we will arrange for your damaged or incorrect product to be collected.
The fresh or correct product will be dispatched to you, once we receive the returned order. In case the product is unavailable or out of stock, we will issue a store credit, which will be valid for 45 days after you receive it. Refunds will only be given if the package is lost during transit.
Conditions Under Which Return/Exchange is Denied
Incorrect or outdated delivery address. Incorrect format of delivery address. Three failed delivery attempts by our courier agent. Package refused by the recipient. Products returned in a used or damaged condition.
REPAIRS
In case you require any your Azora pieces to be repaired, please reach out to us via email or Instagram. Email: info@azorajewellery.in Instagram: @azorajeweller.in We will only repair the jewellery pieces that have been purchased from us directly. Items purchased through other retailers must be returned to them for repairs.
There may be some repair fee charges, depending on the nature of the repair and the availability of the material(s) required. All our pieces are handmade and demand a high level of craftsmanship, not only for production, but also for repairs. We assure the quality of repairs at Azora, as they are all handled in-house by our skilful artisans.
