Faqs

Once you place an order with us, you will receive a confirmation on your registered mobile number and email ID. Your order will then be dispatched and delivered to you within 7-10 business days.

We do not have a retail outlet however, our office is in Connaught Place, New Delhi. We do take clients on an appointment basis.

We accept payments through all major Debit and Credit Cards, wallets and net banking through a secure online server. All the orders are processed through a secured checkout system. We do not offer Cash on Delivery. Bank transfers are accepted upon special requests.

Yes, at Azora, your personal online security is important to us. We use the latest SSL encryption technology to store and safely transmit your personal and Credit Card information through our systems. All order are processed through a secure checkout system.

We offer free shipping within India, for all orders above Rs. 10,000. A flat shipping rate of Rs.200 is charged, on order orders below Rs. 10,000.

We endeavour to dispatch all orders within 5-7 business days. Once the package has been dispatched, the shipping details and tracking number will be shared with you, with which you can track the status of your order.

Yes, we do customise pieces. For further details or to place a custom order with us, please connect with us on info@azorajewellery.in

All our Azora pieces are handcrafted and set in customised hypoallergenic 18k/22k gold.

Our pieces are beautifully packed in our signature Azora boxes. The boxes provide a suede cushioning inside, characterising luxury and exceptional feasibility for storing jewellery. We also provide a care instructions card relevant to the item(s) purchased by you.

We don’t offer returns, however, exchanges will only be accepted if your order is damaged in transit or you have received the incorrect product from our end. In this case, you must notify us within 3 days of receiving the package. However, there will be no option of return/exchange/replacement on sale items, pre-orders or customised orders. If there is a sizing problem, you can always get it redone and we’ll be more than happy to help.

Yes, we do get fresh stock of products that have been sold out. Since our products are all handcrafted, it could take upto 3-4 weeks to replenish the stock. Please note that our limited edition pieces might not be re-stocked once sold out. You could also write to us on info@azorajewellery.in so we could update you on the status of the production.